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  • Diamonds very poor quality

    I have bought a lot of jewelry from Gemporia and never had a complaint until I bought a $300 diamond band in which the stones are gray with many inclusions. They are not jewelry grade and I found I can do better at Walmart for diamonds. It was not worth the hassle of returning it because they were having at lot of trouble in their returns dept. I cannot trust this company anymore and will not buy from them again More...
    Torti's Picture   Torti    0 Comments   Comments
  • gemporia triple ordered without my approval

    I place one order on line for a pendent and then cancelled the pendant same day. The person I spoke with on the phone never cancelled pendant and dispatched it anyway. I had on the previous day tried to order a tanzanite ring online witch sold out before I could get it, a message came up saying it was gone and the rep on TV said to stop calling. I checked my basket with Gemporia and there was nothing there as well as paypal. I checked my account accouple of days later only to find out they had dispatched the pendant and when I tried to explain it to the supervisor he would take none of the... More...
    (Shopping, Chain Stores)
    karidor's Picture   karidor    0 Comments   Comments
  • Gemporia is a BIG SCAM - Beware

    I bought quite a few items with them. Many sent were defective. Nevertheless, used their return policy that takes forever to process. I used their "price promise guarantee" to adjust prices before. Today I call in to adjust the price on 2 items, since auctions on them were lower, and they rudely tell me I have to call within the same hour! I said that I was told by their own representatives as late as last week it has to be done within the same day! They replied that this has been the rule for the last 15 years? I asked to speak to the manager - the teenage guy on the phone was... More...
    bettys123's Picture   bettys123    0 Comments   Comments

    I bought some rings end of last year from Gemporia. I returned 3 of them 1 week before Christmas. The post office was really busy, so I decided to send the package using the automatic machine. I sent them with Priority mail (USPS). I was in a hurry and forgot the get the receipt with tracking number. I went there next day to check if anyone had kept the receipt, but no luck. Anyways, I waited over a month for my refund, and did not get any email. I decided to send an email to Gemporia asking for my refund. They asked for a tracking number. I explained them what happened, but they told me to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    zeecat7's Picture   zeecat7    1 Comments   Comments
  • Gemporia unreliable delivery and terrible customer service

    Terrible customer service. I purchased a pair of earrings as a present & paid double to have priority shipping - which promises delivery within 2-3 business days. By day 3 still no parcel so I call them up and talk to a woman who immediately has a go at fobbing me off (weakly) she didn't even let me finish explaining the purpose of my call before the fob off 'script' started reeling..So got on to her supervisor (who sounded about 12) and things aren't much better. Again all I hear is "there is nothing we can do" "it's just the way the system... More...
    (Shopping, Chain Stores)
    susedallas's Picture   susedallas    2 Comments   Comments
  • Gemporia sells inferior jewellery

    I first bought from Rocks, then it changed to Gems and now trades as Gemporia. The quality is so poor, I bought an emerald and diamond ring for a girlfiend's 50th birthday. It was on her finger for about twenty minutes and then a diamond dropped out, unable to wear it to her party. I bought two bracelets for my doctor's wife, stones have dropped out. Two bracelets I gave to my hairdresser broke, I have just received earrings with a stone missing. Their Lorique rings are very expensive and my husband stupidly bought one, gold as thin as wire. Poor quality and expensive rubbish... More...
    (Cable TV)
    Gemologist's Picture   Gemologist    4 Comments   Comments


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